Privacy Policy

Last updated: January 2025

FR Wonders ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://frwonders.com and make purchases from us.

1. Information We Collect

We may collect the following types of personal information:

Identity Information: Name, email address, phone number
Delivery Information: Shipping address, city, state, and PIN code
Payment Information: Payment is processed through Razorpay. We do not store your credit/debit card details on our servers.
Order Information: Details of products you have purchased, order history, and transaction records
Communication Information: Messages you send us through the contact form
Technical Information: IP address, browser type, pages visited, and time spent on the website (collected automatically via cookies)

2. How We Use Your Information

To process and fulfil your orders
To communicate with you about your orders, including order confirmation and delivery updates
To respond to your queries and customer service requests
To improve our website, products, and services
To send promotional communications (only with your consent)
To comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

Delivery Partners: To facilitate order delivery
Payment Processors (Razorpay): To process transactions securely
Legal Authorities: When required by law or to protect our rights

4. Cookies

We use cookies to enhance your browsing experience, remember your cart contents, and analyse website traffic. You can disable cookies in your browser settings, but this may affect some website functionality.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are processed through encrypted SSL connections via Razorpay.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are retained for a minimum of 3 years for accounting and legal compliance purposes.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@frwonders.com.

8. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:
FR Wonders
No. 633 V.Pallipati, Karimangalam, Dharmapuri 635202
Email: info@frwonders.com